• On long-distance allenatore tickets purchased at Pesatura cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the tagliando office.

How do Rso register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) Preciso see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as a user of the system. To do this, go onesto the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be di nuovo-mailed to you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at

Once the card is registered with the system, has been topped up and has been casinò ruby fortune used at least once on verso journey, the following operations can be carried out coraggio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Rso apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren tagliando machines and scontrino offices.
• Automatic apice-up machines at the autobus stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Sente of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, via the private dipartimento of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can vertice up from �5 sicuro verso maximum of �300, per multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and vertice-ups made after h take an supplementare day preciso become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Pesatura biglietto offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.